Incubating open data services for social impact

Client: Nesta and Open Data Institute

The challenge:

Nesta and the Open Data Institute were running their Open Data Challenges programme. The programme consists of seven social challenge prizes, which are awarded to innovative, financially sustainable and socially-focused service ideas that use open data as part of their core value proposition. Challenge themes included criminal justice; education; energy and environment; housing; food; heritage and culture; jobs.

In order to maximise social impact of the programmes, Nesta and the Open Data Institute needed to ensure that the teams who applied for prizes were basing their innovations on both real need and market opportunity.

What was needed:

Specialist capacity was required to provide expertise in user and market research. This helped ensure delivery against the Digital Service Standard’s requirements; understanding user needs; planning ahead for on-going user research; and continuously seeking feedback from users to improve services. Expert mentoring was also required, to support teams applying for awards to keep people and customers at the heart of their solutions.

What we did: 

We conducted qualitative stakeholder research around each theme and produced insight reports to support challenge participants in aligning their propositions. We offered light-touch mentoring to 105 participating digital services, and in-depth incubation to 21 finalist digital services. The support included advice on conducting user and market research, refining the service blueprint, prototyping, piloting, and developing a sustainable business model.

The results:

Some of the service ideas we supported, which won the Challenge, can be viewed here:

Each £1 spent on the Open Data Challenge Series could generate £5-10 for the UK economy in 3 years. Read the full report here.

The user research reports we produced for each challenge can be downloaded below: